Privacy policy

At Logement HAN, we are as committed to protecting your personal information as we are to fulfilling our mission: to offer adapted and affordable housing to people living with functional limitations, to foster their autonomy and inclusion in the community.

In the course of our activities, we collect, use and disclose personal information to provide services that involve housing, funding, managing contributions, participating in events and communicating with our partners and beneficiaries. We are committed to meeting the highest ethical standards in processing this information, making every effort to ensure its confidentiality and security.

This Privacy Policy explains how we collect, use, disclose and store your personal information. When you give us your information (through our website, by filling out a form, by email, in person or by phone), you agree that it will be processed in accordance with the principles set out in this policy and you authorize Logement HAN, its partners and service providers to use it for the purposes indicated below.

Please note that this policy does not apply to third-party websites accessible via links on our site. Logement HAN is not liable for the personal information protection practices of these third parties. We recommend that you consult their policies before submitting personal information to them.

WHO WE ARE AND WHAT WE DO

Logement HAN is an organization dedicated to creating and managing adapted housing for people living with functional limitations.

Our approach is to provide safe, affordable and inclusive living environments, allowing residents to live independently while getting the support they need for their well-being. Every home is designed in accordance with accessibility and social inclusion best practices.

In addition to providing adapted housing, Logement HAN works with various partners to offer complementary services that foster the residents’ development and integration in their community.

What type of personal information do we collect and why?

We collect and use your personal information solely for these purposes:

Communication: Respond to requests you made by phone, email, mail or web form.
Website improvement: Analyze the use of our website to optimize your experience.
Legal obligations: Comply with applicable acts and regulations.
Transactions: Manage payments and other business interactions.

These are the types of personal information that Logement HAN may collect and process:

Personal and professional contact information: Last name, first name, mailing address, email address, telephone number and date of birth.
Biographical information: Job title, employer, career path, personal background, as well as photos, videos or audio recordings.
Preferences and interactions: Communication and advertising preferences, answers to surveys and comments on our services.
Participation and contribution history: Information about donations you made, events you attended and billing and payment information.
Service details: Information about services received from us.
Social engagement and affiliations: Professional career, community involvement, professional networks and relevant family ties.
Recruitment: Resumé, training, professional experience, affiliations and any information relevant to a job application at Logement HAN.
Use of our website: Data about visits, interactions with our content and advertising, as well as information collected via cookies and other tracking technologies.
Information provided by third parties: Information transmitted by our partners or generated as part of our services, which may include sensitive data when necessary and when authorized.
Donations and community contributions: Donation policies, philanthropic commitments, decision-making processes and recognition obtained.
Other personal information: Any information provided by a person interacting with us. If you give us information about other people (employees, board members, executives, shareholders, etc.), you must have first obtained their consent.
Consent: Evidence of the consent given for the collection and use of the information, when required (including date, time and way in which the consent was obtained).

Protection of the information of minors

We do not intentionally collect information from children under the age of 14. If you are under the age of 14, please do not give us any of your personal information without the express consent of a parent or legal guardian. If you are a parent or a guardian and you believe that your child has given us personal information, please contact us. In the event that such information was unintentionally collected, we will take steps to delete it from our systems.

How do we use personal information?

Logement HAN uses personal information in a variety of ways, with your consent or on an appropriate legal basis. The main purposes are to:

Provide our services and manage our activities: Administer and provide our services, including fulfilling our commitments to you.
Improve our platforms: Ensure an optimal experience on our website and adapt our content to your needs.
Inform and communicate: Share news about our organization, invitations to events and relevant updates.
Develop our services: Analyze the needs of our tenants and partners to be able to better meet them.
Recruit: Process job applications and evaluate profiles for our employment and volunteer opportunities.
Meet our legal obligations: Ensure compliance with the acts and regulations in force.
Prevent fraud and protect our rights: Conduct checks if necessary.

With whom do we share personal information?

Logement HAN may share your information with:

Partners and collaborators involved in our projects and services.
Service providers (donation management, data hosting, technology maintenance, etc.).
Government authorities, when required by law.

Retention and protection of personal information

We only keep your information for as long as is necessary to achieve the purposes for which it was collected.
Your information is stored on secure servers accessible only to authorized persons.
We take protective measures to prevent any loss, unauthorized access, disclosure or modification of the information.

Security and confidentiality

Although we put strict measures in place to protect your information, no data transmission over the internet is completely secure. If you suspect a privacy breach, contact us without delay. In the event of an incident, we will take every step necessary to limit the risks and prevent recurrence.

Use of cookies and similar technologies

To learn more about the cookies and similar technologies we use, please see our Cookie Policy below. This policy is an integral part of our Privacy Policy.

How to reach us

If you have any questions, comments or complaints about our Privacy Policy, the use of your personal information, or if you wish to exercise your rights in this regard, please contact our privacy officer:

Karine Arsenault-Pelletier, CPA
CFO, Logement HAN
Canada

Email: karsenault-p@logement-han.org
Tel.: 819-769-1244

At Logement HAN, we are as diligent in protecting your personal information as we are in carrying out our mission: to offer adapted and affordable housing to people living with functional limitations, to foster their autonomy and inclusion in the community.

We have updated our policies and reviewed our practices in the last several months to ensure greater transparency and to comply with the requirements of An Act to Modernize Legislative Provisions as Regards the Protection of Personal Information (commonly referred to as Act 25).

Cookie Policy (Canada)

Last updated: April 30, 2025

This cookie policy applies to Canadian citizens and legal permanent residents of Canada and complies with the requirements of Act 25.

1. Introduction

Our website, www.logement-HAN.org (hereinafter “the website”), uses cookies and similar technologies to improve the user experience. Third-party cookies may also be used. This policy informs you about the use of these technologies.

2. What are cookies?

Cookies are small text files your browser stores on your device when you visit a website. They retain information that is used to enhance your browsing and personalize your experience.

3. Types of cookies used

3.1 Essential cookies

These cookies are essential for the website’s functionality and cannot be disabled. For example, they keep your session active and manage your privacy preferences.

3.2 Analytical cookies

These cookies help us understand how you interact with our website, by collecting anonymous information about the pages visited, time spent on the site and other statistical data.

3.3 Personalization cookies

These cookies retain your preferences and personalize your user experience. For example, the chosen language or the layout of the interface.

3.4 Marketing and tracking cookies

These cookies track your browsing behaviour and offer you ads tailored to your interests. They may be placed on your device by our site or by third-party partners.

4. Cookie management

4.1 Consent

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. A consent banner allows you to accept or refuse the use of non-essential cookies. Although this banner does not usually appear on subsequent visits, you can withdraw your consent at any time by following the instructions below.

4.2 Disabling and deleting cookies

You can configure your browser to block or delete cookies. However, this may affect certain site functions. Consult your browser’s instructions for more information:

5. Third-party cookies

Certain website functions may require the use of third-party services (e.g. Google Maps, embedded videos, social media). These services may install cookies outside of our control. We recommend that you consult their privacy policies:

Google
Facebook (Meta)
X (formerly Twitter)

6. Your rights

In accordance with Act 25, you have the right to:

See what personal information was collected through cookies
Request that your information be corrected or deleted
Refuse the use of non-essential cookies
Withdraw your consent at any time

To exercise these rights, please contact us at: